Refund Policy
Last updated March 20, 2022
These terms and conditions govern Need to Talk’s policy for client refunds and the obligations of the consultant associated with the client refund policy. The client refund policy applies in addition to Need to Talk’s Terms of Service. The client refund policy is available to clients who book and pay for a session through the Need to Talk platform and suffer an Itinerary Issue (as defined below).
By using the Need to Talk platform as a consultant or client, you are indicating that you have read, understand, and agree to be bound by this client refund policy.
1. Itinerary Issue
- The consultant of the appointment 1) cancels within 24 hours of the session, or 2) fails to provide the client with adequate information to access the meeting (does not provide zoom link or meeting password),
The consultant’s page description or depiction of the service is materially inaccurate with respect to:
- the length of the meeting
- differentiation between consultations and appointments
- fails to provide accurate credentials
- The consultant arrives late for the appointment
2. client refund policy
If you are a client and suffer a Itinerary Issue, you are covered by this policy as follows:
Up to 2 hours after the appointment. If you report an Itinerary issue up to 2 hours after your appointment, we agree at our discretion, to either 1) reimburse you the amount paid by you through the Need to Talk platform, or 2) use our reasonable efforts to help you reschedule.
More than 2 hours after the appointment. If you report an Itinerary Issue more than 2 hours after your appointment, we agree, at our discretion, to either 1) reimburse you up to the total fees depending on the nature of the Itinerary Issue suffered, or 2) use our reasonable efforts to help you reschedule
3. Conditions for making a Claim
To submit a valid claim for a Itinerary Issue and receive the benefits with respect to booking, you are required to meet each of the following conditions:
- You must be the client that booked the meeting
- You must report the Itinerary Issue to Need to Talk in writing of discovering the existence of the Itinerary Issue
- You must respond to any requests by Need to Talk for additional information or cooperation on th Itinerary Issue within the time specified by Need to Talk
- You must not have directly or indirectly caused the Itinerary Issue (through your action, omission or negligence)
- Every effort should be made to remediate the Itenerary Issue with the consultant before requesting intervention from Need to Talk
4. Minimum Quality Standards, consultants Responsibilities and Reimbursement to clients
- Consultants are responsible for ensuring that their meetings planned on the Need to Talk Platform are accessible, adequately and accurately described in the listing description
- Consultants, 1) if Need to Talk determines that a client has suffered an Itinerary Issue related to a meeting listed by you, and 2) if Need to Talk inaccurately compensates you for a session that has not come to fruition, consultant will reimburse Need to Talk for that session(s). In this case, the consultant must reimburse Need to Talk within 30 calendar days of wrongful payment.
- Consultants agree that the rights of clients under this client refund policy will supersede your selected cancellation policy. If the consultant disputes the Itinerary Issue, consultants may notify Need to Talk in writing and provide Need to Talk with information disputing the claims regarding the Itinerary Issue. In order to dissipate a Itinerary Issue, you must use reasonable and good faith efforts to try to remedy any Itinerary Issue with the clients unless Need to Talk advises you that the Itinerary Issue cannot be remediated
5. General Provisions
- Modification or Termination. Need to Talk reserves the right to modify or terminate this client refund policy, at any time, in its sole discretion. If Need to Talk modifies this client refund policy, we will post the modification on the Need to Talk platform or provide you with notice of the modification and Need to Talk will continue to process all claims for Itinerary Issues made prior to the effective date of the modification according to the then applicable policy.
- Entire Agreement. This client Refund Policy constitutes the entire and exclusive understanding and agreement between Need to Talk and consultants regarding the client's refund policy and supersedes and replaces any and all prior oral or written understandings or agreements between Need to Talk and consultants regarding the client's refund policy
6. Contacting Need to Talk
If you have any questions about the client refund policy, please email us at support@needtalk.com